Salon Policies
At Coastal Color & Extension Co., each appointment is reserved specifically for you. Please review the following policies prior to booking. By scheduling an appointment, you acknowledge and agree to these policies.
Cancellations & Rescheduling
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Appointments canceled or rescheduled with less than 24 hours’ notice are subject to a fee equal to 50% of the scheduled service total.
No-Shows
Clients who do not show up for their scheduled appointment without notice will be charged 100% of the scheduled service total.
A new deposit and/or payment of any outstanding fees may be required before another appointment can be scheduled.
Card on File
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
No Refunds
Due to the time, products, and services provided during each appointment, all services are nonrefundable.
Once a service has been completed, refunds will not be issued because of a change of mind, personal preference, or dissatisfaction that can reasonably be addressed through an adjustment.
If you have a concern with your service, please contact the salon within the adjustment period outlined below so we have the opportunity to evaluate and address it.
7-Day Adjustment Policy
Your satisfaction is important, and we want the opportunity to address any reasonable concerns regarding your service.
Any concerns must be communicated to Coastal Color & Extension Co. within 7 days of the original appointment. If an adjustment is determined to be appropriate, the client must allow the salon the opportunity to perform the adjustment.
Adjustment appointments are intended to address the original service and concern discussed and are not an opportunity to request a different color, style, service, or result from what was originally agreed upon.
Requests made after 7 days will be considered a new service and will be subject to regular service pricing.
Choosing to have another salon or stylist alter, remove, correct, or otherwise perform services on the hair before allowing Coastal Color & Extension Co. the opportunity to evaluate and address the concern may void eligibility for a complimentary adjustment.
Adjustments are provided in place of refunds. No refunds will be issued for completed services.
Extension Hair & Orders
All extension hair must be paid for in full before the order is placed.
Because extension hair is ordered specifically for each client, all extension hair purchases are final and nonrefundable. Once an extension order has been placed, it cannot be refunded due to a change of mind, change in desired length/color, cancellation, or decision not to proceed with the service.
Any unused extension hair purchased for a client will remain at the salon for future appointments unless otherwise arranged.
Extension Maintenance & Aftercare
Clients are responsible for following all recommended extension aftercare and maintenance instructions. Longevity and retention can vary depending on at-home care, hair type, lifestyle, products used, and adherence to the recommended maintenance schedule.
Issues resulting from improper aftercare, excessive heat, use of non-recommended products, failure to follow maintenance instructions, or going beyond the recommended maintenance timeframe are not considered installation adjustments and may require an additional paid service.
Consultation Deposits
Consultation fees and deposits are nonrefundable. When applicable, the consultation fee may be credited toward the qualifying service when booked according to salon guidelines.
Service Pricing
All listed prices are starting prices unless otherwise stated. Final pricing may vary depending on hair length, density, amount of product required, additional time needed, corrective work, extension needs, or services added during the appointment.
If an appointment is booked incorrectly and additional services, time, or products are necessary to achieve the desired result, additional charges may apply.
Weather & Salon Closures
For severe weather and unsafe travel conditions, Coastal Color & Extension Co. generally follows Horry County Schools’ weather-related closures and delays. Clients will be contacted regarding any necessary appointment changes.
Agreement to Salon Policies
By booking and receiving services with Coastal Color & Extension Co., you acknowledge that you have reviewed and agreed to the salon policies above, including the cancellation, no-show, no-refund, extension, and 7-day adjustment.